Unless there's something wrong with the item, unfortunately, we can't offer a refund for any perishable items you change your mind about after your delivery.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. This might sound formal but simply means all our products must be of satisfactory quality, fit for purpose and as described.
However If there is something wrong with the Item we are happy to refund you in full or offer you a promo code.
Please contact usÂ via email - Hello@oja.app or Phone number - 020 4571 0368 .This will allow us to prioritise your query and deal with it as quickly as possible.
**Non-Perishable goods part 1**
If you change your mind about a non-perishable item, you can return it to us within 28 days of your delivery.
We do ask that you return products in their original packaging and unused. This means that if a product is sealed or has a hygiene seal, do not remove this seal until youâre sure that youâre keeping the item.
If you need any help with a return, please contact us via email Hello@oja.app or Phone number - 020 4571 0368. This will allow us to prioritise your query and deal with it as quickly as possible.
Refunds are paid back to the card used to place the order, and are processed by our payment provider, Stripe. This takes 3-5 business days after the refund is processed by our Customer experience team.
We are currently only delivering in certain parts of London. To find out if we deliver to you please visit [www.oja.app](http://www.oja.app). A pop up will ask for your postcode allowing you to confirm where we deliver to your postcode. We are expanding very quickly and will be available in your area very soon. We are on a mission to deliver to all homes in the uk by the end of 2022
All our deliveries are next day deliveries which can be tracked using the DPD text you will receive once your order has been dispatched. Our recommended practice will be to order before our 12pm cut off point. This will ensure you receive your order the following day
All Oja orders are delivered between 9am and 7pm on the day of arrival. This is the following day if your order has been placed before the 12pm cut off time. Once your order has been dispatched you will receive a text message from Oja detailing a 1 hour expected delivery window.
Emergencies happen and plans change if you are no longer available on your delivery day, and you haven't received a text message from us detailing your delivery time, please contact us via firstname.lastname@example.org, Phone number - 020 4571 0368 or our WhatsApps number - 07944 551299
However if you have received a text message detailing your 1 hour delivery window please click the attached link. This will allow you to inform DPD of any changes you will like to make to your delivery.
Our standard delivery time slot is between 9AM and 7PM, so your box can arrive at any time within this window. Please check your texts and emails for any updates we or Dpd may provide about your delivery.
If your delivery windows has passed and you have not received an email update, please to get in touch with our Customer experience team via email@example.com, Phone number - 020 4571 0368 or our WhatsApps number - 07944 551299
If you experience any problems with our website or have a suggestion as to how it can be improved. Please let us know via the following channels. Email - firstname.lastname@example.org, Phone number - 020 4571 0368 or our WhatsApps number - 07944 551299.