Due to global supply chain shortages, some of our favourites are low in stock!
To thank you for your patience, have 15% off all orders over £35 with 15PERCENT
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Payments, Promo-codes & Refunds

What is your refund policy?

Perishable goods

Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. This might sound formal but simply means all our products must be of satisfactory quality, fit for purpose and as described. We pick the good produce so that you don't have to.

We can only offer refunds for perishable items if they arrive damaged. If there are issues with your item, we are happy to offer you a refund for the amount of the damaged item. Please contact us via email on hello@oja.app. A member of our customer service team will assist you as soon as possible.

Non-Perishable goods

If you change your mind about a non-perishable item, you can return it to us within 28 days of your delivery.

We do ask that you return products in their original packaging and unused. If a product's seal has been opened or used, we cannot accept a return.

If you need any help with a return, please contact us via email on hello@oja.app. A member of our customer service team will assist you as soon as possible.

How do I use my Oja Promo Code?

If you have an Oja promo code, simply click on your basket and type your code into the Promo code section then click APPLY. This will automatically apply the code to your order basket.

promotional code usage
Please note that each promo code has a minimum spend in order to activate it.
How and when do I pay?

We accept all major credit and debit cards including VISA, Mastercard, American Express. Funds are authorised and charged immediately after you complete your order.

If there is an issue with your payment, a member of our team will contact you via email.

Can I use more than one voucher code per order?
You can only use one Oja Voucher code per order.
How are refunds managed?
We will always offer you credit as a standard procedure. This is because it is instant and can easily be claimed. If you do not want credit and want a refund a member of our customer service team will send an email confirming that your refund has been processed. Refunds will be paid into the payment card associated with your account. Please allow 5-10 working days for the payment to appear on your bank statement.
Please note: Any orders purchased using credit will be re-credited to your account up to the value of the credit used to purchase the order or item. The remaining balance will be refunded back to your card

Delivery

Do you deliver to my address?

To check if we deliver to your postcode, visit www.oja.app. Our homepage will ask for your postcode and confirm if we deliver to you.

However, we know our Oja community is growing so don't worry if you don't deliver to you yet! We will be expanding to more areas very soon.

Can I choose my delivery date & Time?

All Oja orders are processed for Next Day Delivery, but if you'd like to choose a later delivery date, you can select it at checkout on our website.

Selecting a delivery slot
When does my delivery arrive?

All Oja orders are delivered between 9am and 8pm on the day of arrival. You will receive tracking on the day of your delivery through one of our partnered couriers. If you do not receive a delivery time please rest assured that we will get your order to you on the day of delivery

I'd like to change my delivery day

We know that emergencies happen and plans can change.

If you are no longer available on your delivery day, please contact us via email hello@oja.app.
We will try our best to assist you with a change.

Alternatively, if you have received a text message from DPD with your delivery time slot, please click the link in the text. This link will allow you to inform DPD of any changes you would like to make to your delivery.

What will you do with my shopping if I am not at home?

If our Oja couriers have missed you, they will contact you to confirm a safe place to leave your parcel.
If they can't reach you, they will take your parcel back to our warehouse and contact you to reschedule your delivery. Our packaging is designed to keep your chilled and frozen items at the ideal temperature for over 48 hours.

If your parcel is being delivered by DPD, your parcel will be placed in your safe place or with a neighbour.

How will my cold food stay fresh?

Your cold and frozen items are placed in our bespoke wool insulated pouches with Gel Packs which keep the items at the ideal temperature whilst in transit. We work with our couriers to ensure that your items will arrive as fresh as they left us.

Just make sure to pop the items in the fridge as soon as they arrive to keep them fresh. All meat is vacuum sealed and other sensitive items may have separate bespoke packaging to preserve their freshness. Do you support contact free delivery?

Once your order is dispatched, you will either receive a text message from the courier service or a call directly from your Oja driver. You can opt in for a "leave in a safe place" delivery via the link in the text, or to the Oja driver.

My box hasn't arrived as expected, what do I do?

Our standard delivery window is between 9am and 8pm, so your parcel can arrive at any time within this window. Please check your emails for any updates our couriers may provide about your delivery.

If your delivery time slot has passed and you have not received an email update, please get in touch with our customer service team via email on hello@oja.app.

What happens to deliveries over bank holidays & Christmas?

There may be some changes to your delivery day over Bank Holiday weekends and around the Christmas holidays. Please make sure you check your emails and online account for any updates.

We do everything we can to ensure that our deliveries are not affected but if there are any disruptions, we will contact you via email.

My box has arrived Damaged

Deliveries handled by our delivery partners DPD can sometimes arrive damaged, and though this is beyond our control, we want to assist our customers as much as possible. If your parcel arrives damaged, please contact us via email on hello@oja.app. A member of our customer service team will assist you.

Can I leave specific instructions as to how to deliver to me

If your parcel is being delivered by a courier, once your order has been dispatched you will receive a text message with a tracking link. You will be able to leave your delivery instructions via the link.

If your parcel is being delivered by Oja, one of our drivers will call you when they are on the way to you. You will be able to leave your delivery instructions with them.

Orders

Is there a Minimum Spend

Yes, there is a minimum spend of £15 on all orders.

What are your order deadlines

If your order is placed before 12pm, your order will be delivered the next day.
If your order is placed after 12pm, your order will be delivered within two days.

For example, if you place your order before 12pm on Tuesday, then your order will arrive on Wednesday.
If you place your order after 12pm on Tuesday, then your order will arrive by Thursday.

Some of my items are missing

Our boxes are packed and double-checked, but we know mistakes can still happen. If there are items missing from your order, contact us via email on hello@oja.app.

In some instances, we may not have the exact item you ordered but we can offer a substitute item. We'll contact you and ask you what you would like to substitute your item to. If we can't reach you, we will make a substitution and inform you of the change. If you're unhappy with the substitution, email us on hello@oja.app and we can provide a refund in the amount of the original item.

Can I save my favourite items

Yes! When you click on your favourite products, each product has a small heart icon underneath the "Add to basket" button.
Give it a click and this will save your favourite items.
You can access these items on your profile once you are signed in.

Saving your favourite products
A product I like is not available

Unfortunately, due to the nature of our business we source produce that can be seasonal, we can't guarantee that a particular product will be available all of the time. For most produce we have alternatives which are very similar and hopefully they'll find a way into your heart too! Alternatively, you can fill out this form and we will do our best to source this product.

Do you have buying limits for any products

We currently do not have buying limits for any products. However, we ask that all customers shop in moderation. Please note buying limits are only introduced during promotional days

I am not happy about the quality of a product

We're sorry to hear you've received a product that is not up to our usual quality.
Please contact us via hello@oja.app and a member of our team will assist you.

We take all these cases seriously and we make sure we find a suitable solution for you.

I want my meat cut in a specific way

To let us know how you'd like your meat cut, simply select from the cut options on the Meat product page on our website, before you add it to your basket. The options are located above the “Add to Basket” button on the product page. Please note that this is only available on some of our meat products. Please note, these options are available for select meat products only.

These options are also available for some fish products.

Ordering custom cut sizes

Technical

How do I change or reset my password?

On the login page, click reset password. Enter your email and click SEND PASSWORD RESET EMAIL>. You should receive an email with a link to reset your password.

I have found a problem with the website. What should I do?

If you experience any problems with our website or have a suggestion on how we can improve, please contact us via email on hello@oja.app.

Our customer service hours are between 9am - 6pm, Monday to Friday and 9am - 5pm on Weekends.

How does the referral scheme work?

You can find your referral code on the profile tab of our website. Simply share this code with a friend who has not used our service before. Once they enter the code and place an order with us. You will both receive £10 credit added directly to your account.

Selecting a delivery slot
Please note that our standard basket minimum is £15

Other

I'd like to supply Oja

We would love to hear from independent brands, farmers, importers and wholesalers who want to join our journey.
Please send us an email via hello@oja.app and a member of the team will contact you.
Please include a description of your products and where you are based.

We hope to be working with you soon!

Do you offer wholesale prices

Yes, we do! If you're a business or customer looking for wholesale options, contact us on hello@oja.app.
A member of our team will be able to assist you.

Can I suggest a product?

Yes! We would love to add some of your beloved products to our range of items.

Please fill in this form and hopefully we can source and make this item available soon.

I'd like to work for Oja, what do I do?

We always love hearing from people that would like to join the team and help us with our mission. All our current vacancies are listed here, so keep an eye out for new job posts!

We ask kindly that you don't send us speculative job applications or CVs, but instead apply to the positions available through our job vacancies page.