Perishable goods
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. This might sound formal but simply means all our products must be of satisfactory quality, fit for purpose and as described. We pick the good produce so that you don't have to.
We can only offer refunds for perishable items if they arrive damaged. If there are issues with your item, we are happy to offer you a refund for the amount of the damaged item. Please contact us via email on hello@oja.app. A member of our customer service team will assist you as soon as possible.
Non-Perishable goods
If you change your mind about a non-perishable item, you can return it to us within 28 days of your delivery.
We do ask that you return products in their original packaging and unused. If a product's seal has been opened or used, we cannot accept a return.
If you need any help with a return, please contact us via email on hello@oja.app. A member of our customer service team will assist you as soon as possible.